"Yes indeed, it was a bit of a roller coaster ride but a good result, and I'm very pleased that Jane is now the owner. Thanks very much for all your help - you're in the right job. All the best to you. Teresa"
Teresa S (a Vendor)
"It's been a lovely house to live in and you, and Amber before you, have been amazing letting agents. You hear some horror stories of awful agents so it's been really great to have someone so helpful and understanding over the past few years."
Amy M (a Tenant)
"I have to say, one of the best things happened to us since we moved to Hampton Wick is dealing with Ross Hand, very professional, helpful and friendly, many thanks indeed. Best regards Mazen "
MM (a Tenant)
"5* Google review: Positive: Professionalism, Responsiveness. I purchased a property through Ross Hand and I have to say Robert certainly put the hours and effort in. It was a complicated purchase because of circumstances with the seller but I had a hunch Robert would be the one to pull it over the finish line and he did. He was always available and very professional. If I am buying, selling or renting a property in future Ross Hand would be my go to estate agent. In one word I was 'impressed'. Thank you Robert."
Henry Shades (a Buyer)
"Dear Robert, I too am grateful for your assistance during this transaction, I don't think it would have progressed if it was not for your persistance and perserverance with the other side. That being said I am glad that our client was finally able to enjoy the property she so wanted. I wish you all the best during these challenging times and hope to work with you again in the future. Kind regards Nathan"
NW (Solicitor acting for a buyer, Mrs J Shades)
"5* Google rating - I first came across Ross Hand when I started looking to rent in Hampton Wick over 3 years ago. I met up with Robert initially who was very knowledgeable and professional. He was excellent at providing guidance on what was required to secure the tenancy. On deciding to make an offer for a property, Amber was extremely professional and polite in all matters paperwork. Suffice to say, they both made the whole process very straightforward. Three years later I cannot speak highly enough about how the whole rental period went with Ross Hand. Any issues, of which there were few, were dealt with very professionally. The check-out and deposit refund completely fair, seamless and expeditious. In summary, I have rarely come across a letting agent as professional, scrupulous and honest as Ross Hand. I would thoroughly recommend their services."
Kevin Wilson (a Tenant)
"Wishing you all a very nice Christmas. Best regards & thanks for another year of excellent service. "
Tim Seed (a Landlord)
"Dear Robert & Amber, So finally the day came when we had to sell Harrowdene Gardens, after many years of your looking after it to find tenants and managing the property for us. We would both like to thank you for the excellent service over these years when we have generally had trouble-free tenancies, good tenants who have looked after the flat during their tenancy, and competitive rent paid. The final step to sell was a little traumatic, but thankfully everything all went through in the end, so thank you for dealing with all that as well. We have enjoyed working with you, and hope that Ross Hand continue to prosper over the coming years.Thank you again for everything. Best wishes,Elizabeth & Richard Frost"
Elizabeth & Richard Frost
"5* Google rating - Very personal, professional, friendly and flexible. Faultless."
"5* Google rating - We have been using Ross Hand since 2014 and have been satisfied with their Services the most, they was absolutely friendly, prompt and most of all : correct ! We would like to rate them with 5+ stars and we would like to say: Thank you ! :)"
"5* Google rating - I have been a very happy customer (as a landlord) here for the past 15 years. They are responsive, honest and realistic. I can not recommend them highly enough."
"Just back from a trip and going through emails. Just wanted to email you to say thank you so much for all you did for us in getting our house rented. You were both absolutely fabulous as ever."
"5* Google rating - We have been using Ross Hand Estate Agents since purchasing a small house through them in Hampton Wick in 1999. First used as a charity office and then let for a decade, I can say that Ross Hand's friendly and expert handling of our property has been unswervingly reliable. I can indeed highly recommend them"
"5* Google rating - I moved into a new rental flat earlier in the year. Robert has very good knowledge of the local area and the service I received from both Robert and Amber was excellent, friendly and they responded very quickly to any requests."
"5* Google rating - Thank you Robert and Amber for all you have done for me and the girls. We have been renting through you, Ross Hand for over 10 years now and every time we have moved you have made it very easy, always accommodating and helpful at the time and throughout the tenancy. I’m sorry that we have had to move away from the area and I’m just hoping that my new agents/landlord are as good as you all! Thank you again."
"5* Google rating - Robert is THE local estate agent - excellent understanding of the local housing market. I have bought and sold two houses through Rob and leased an apartment on the river and it has always been a hassle free process. Highly recommended."
"Hi Robert and Amber, I've been meaning to write since we completed on the flat but a major boat refit in Trinidad is distracting me.Nancy and I want to express our thanks and appreciation for all you have done for us over the last 5 years. It was a real comfort having you manage the situation in our absence and you did it in a way that seemed effortless (to us anyway).When Nancy first came into your office in 2012 we thought being a landlord was the worst thing that could ever happen to anyone. You swiftly turned that around. We wish Ross Hand all the success in the future and if you ever need a testimonial feel free. Warm regards Tim & Nancy"
"May I just take this opportunity to thank Robert for his work in this matter. It has been far from straightforward but you have handled it fantastically and I think the price that we have achieved is in no small part down to your handling of the situation. Well done!!"
"I just love you guys so much. Thanks for being on the ball!"